At DandyCult (“we”, “our”, or “us”), we are committed to delivering your orders in a timely, reliable, and transparent manner. This Shipping Policy outlines how we handle order processing, delivery, shipping charges, and related logistics for all products purchased via https://dandycult.com.

1. Shipping Coverage

We currently ship to all serviceable locations across India through our logistics partner network. For international shipping, customers may contact us through our help page at https://dandycult.com/help to explore feasibility and cost on a case-by-case basis.

2. Delivery Partners

We fulfill deliveries using Shiprocket’s logistics aggregation platform, which dynamically assigns the most optimal courier service for your location. Courier partners may include (but are not limited to):

  • Delhivery

  • Bluedart

  • Ekart

  • XpressBees

  • DTDC

  • Other trusted regional providers based on availability

The selection of the delivery partner is automated and based on serviceability to your pin code.

3. Order Processing Timeline

All orders are processed within 24 hours to a maximum of 3 business days from the time of successful payment. Orders placed on weekends or national holidays will be processed on the next working day.

You will be notified once your order is shipped, along with tracking details.

4. Delivery Time Estimates

Estimated delivery timelines post-dispatch:

  • Tier 1 cities (e.g., Mumbai, Delhi, Bengaluru): 2 to 4 business days

  • Tier 2/3 cities and towns: 4 to 7 business days

  • Remote or rural areas: 5 to 10 business days

These are indicative estimates and actual delivery may vary depending on courier partner efficiency, route accessibility, weather conditions, or regional restrictions.

5. Shipping Charges

Shipping charges are calculated at checkout based on your location, order weight, and real-time courier rates through Shiprocket.

  • All prices shown on the Website are inclusive of GST

  • Shipping fees are charged separately and shown transparently during checkout

  • We do not apply any markup on courier fees—charges go directly to the logistics provider

From time to time, we may offer free shipping promotions or discounts, which will be explicitly mentioned during promotional campaigns.

6. Order Tracking

Once your order is shipped, a tracking link will be sent to your registered email address. You can also track your order at any time through our order tracking page:
https://dandycult.com/order-tracking

7. Lost or Damaged Shipments

If your order is lost in transit or arrives in a damaged condition, please initiate a return or replacement request via https://dandycult.com/help within 3 calendar days of delivery.

You must provide:

  • A clear unboxing video

  • Photos of the outer package and damaged item(s)

For detailed terms, refer to our Return & Refund Policy.

8. Address Validity & Delivery Restrictions

We do not ship to P.O. Boxes. A valid physical address (residential or commercial) is required for all orders. In case your pin code is not serviceable, our system may prevent checkout or we will contact you post-order to offer alternatives.

Delivery may also be restricted in certain areas due to courier limitations, local regulations, or safety concerns.

9. Delivery Delays and Force Majeure

While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances such as:

  • Adverse weather conditions

  • Natural disasters or pandemics

  • Regional lockdowns or curfews

  • Courier partner delays or service disruptions

  • National holidays

In such events, we will keep you informed via email or phone and do our best to minimize disruption.

10. Support and Contact

If you have questions about your shipment, shipping fees, or delivery status, please contact our support team through:
https://dandycult.com/help

We typically respond within 24–48 business hours, Monday to Saturday, between 10:00 AM and 6:00 PM IST.

Effective Date: June 10, 2025