Effective Date: 27 April 2025

Welcome to DandyCult (”DCULT”, “we”, “our”, “us”).

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with [https://dandycult.com] (“Website”).

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Website.

1. Applicability

This Privacy Policy is published in compliance with:

• The Information Technology Act, 2000

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• The Consumer Protection (E-Commerce) Rules, 2020

• Other applicable laws of India

This Policy applies to all users accessing or using our Website from India and other regions where our services may expand.

2. Information We Collect

We collect and process the following types of information:

2.1 Personal Information

• Full Name

• Email Address

• Phone Number

• Shipping and Billing Addresses

• Passwords (securely encrypted)

• Payment Information (handled via trusted third-party providers)

2.2 Non-Personal Information

• IP Address

• Browser type, version, device identifiers

• Website usage patterns, pages viewed, browsing behavior

• Cookies and similar tracking technologies (see Section 10)

3. Account Registration

When you create an account on our Website, we collect your:

• Name

• Email Address

• Password

Your password is securely encrypted using industry-standard protocols.

We recommend maintaining the confidentiality of your login credentials and informing us promptly in case of unauthorized access.

4. Payment Information

All payment transactions are processed securely through authorized payment gateways such as Razorpay.

We do not store your credit/debit card details, banking information, or any sensitive payment data on our servers.

5. How We Use Your Information

We use the information collected for purposes including:

• Processing and fulfilling orders

• Managing and maintaining your user account

• Communicating regarding orders, updates, and promotional offers

• Providing customer support and responding to inquiries

• Customizing and enhancing your shopping experience

• Detecting and preventing fraud, security breaches, or unauthorized activities

• Complying with applicable legal obligations

6. Sharing of Information

We may share your information with:

• Shipping and Delivery Partners: To ensure successful delivery of your orders.

• Payment Processors: For securely processing your payments.

• Third-party Service Providers: Who support our business operations (e.g., hosting, marketing, logistics).

• Advertising and Analytics Partners: For marketing and promotional purposes, including retargeted advertising.

• Legal Authorities: If required by law, regulation, legal process, or governmental request.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Marketing and Communication

By registering an account or completing a purchase, you agree to receive transactional emails regarding your order.

You may also receive marketing communications (such as offers, newsletters, and updates) from us.

You can unsubscribe from marketing communications at any time by following the instructions in each email.

8. WhatsApp Communication

We may send important order updates or customer support messages via WhatsApp.

By providing your mobile number, you consent to receiving such communications.

9. Data Storage and Security

We store your data on secure servers located in trusted data centers, within India or abroad.

We implement appropriate technical and organizational measures to safeguard your information, including:

• Secure encryption protocols for sensitive data

• Limited access controls

• Regular security updates and monitoring

• Secure socket layer (SSL) technology for data transmission

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and shopping cart

• Analyze Website performance and visitor behavior

• Improve functionality and user experience

• Deliver targeted advertising on third-party platforms (such as Facebook and Google)

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features on our Website.

11. Data Retention

We retain your personal information:

• As long as your account is active

• As necessary to fulfill our contractual obligations

• As required by applicable legal, accounting, or regulatory requirements

You may request deletion of your account and associated data, subject to exceptions under law.

12. International Transfers

As we grow, your information may be transferred to and maintained on servers located outside your country of residence.

By using our services, you consent to such transfers, where permitted by applicable laws.

13. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or update of your information

• Request deletion of your data (subject to legal and operational obligations)

• Opt out of marketing communications at any time

To exercise your rights, please contact us through our support page: https://dandycult.com/help/.

14. Children’s Privacy

Our services are intended for individuals aged 18 and above.

We do not knowingly collect data from minors.

If we become aware of data collected from a minor, we will take appropriate steps to delete such information.

15. Third-Party Websites

Our Website may contain links to third-party sites.

We are not responsible for the content or privacy practices of external websites.

Please review their policies before submitting any personal data.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be effective immediately upon posting the revised version on our Website, with the updated “Effective Date.”

We encourage you to review this Policy periodically.

17. Contact Us

For questions, concerns, or requests related to your personal information, please contact us at: https://dandycult.com/help/